So? He did not get a covid-19 test, so for all Amazon knows, he's a carrier. There are plenty of lightly-symptomatic people who are ill and contagious for longer than 14 days.
Yeah, imagine taking the word of a multi-billion dollar company's PR people with a grain of salt. They don't have agendas unlike throwaway accounts. At least in this case we know what both sides' interests are here!