Thanks for feedback re: robot emoji. You can also use a backslash command if you want to add a new piece of text to the timeline from Slack.
re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the timeline view. We have a lot more ideas in this area and will be investing in this.
Curious if there is specific features you'd like for postmortems?
For postmortems the basis is having document templates that are linked to the incident. From there the ability to automatically add information to the individual postmortem documents with things like timeline and MTTA/MTTR. Add the ability to comment on, share, export, and collaborate on these documents.
The second piece of functionality is around action items. Almost all postmortems generate action items. I need a way to tie action items to a specific post mortem and integrate automatically with my project tracking software (Jira, Asana, Linear, whatever). Ideally there's some top level reporting functionality that shows me the status of post mortem action items.
A nice to have would be automatically scheduling the post mortem meeting with a calendar integration.
This is exactly how our post-mortem functions work -- we pre-generate a google doc with a template and we have the ability to copy (in rich text / markdown) the critical timeline.
On the action item section today actions are tied to Github issues and we are working to extend those - namely Jira/ServiceNow. We do already have a few that gives you a quick look at current status, how long the incident took, and open action items which you can filter by labels or severity (e.g. all severe production issues)
The postmortem doc, meeting link and slack channel are all automatically created for every incident
Are you going to upgrade this feature to an Enterprise license one day and then revoke access without a grace period? This happened to one of our Grafana plugins and resulted in a several day outage while we scrambled to sort out the payment.
As your company has shown zero respect for its customers, I will not be using any of your systems.To be absolutely clear it is fair to charge for any of your products, however, if you change it from freemium to paid you can't just pull the plug without reaching out.
Another suggestion re gathering data or threads from Slack: using Message Shortcuts for greater visibility/discoverability? https://api.slack.com/interactivity/shortcuts Might need to combine this with Slack modals for adding details (if it lets you do this)
We have plans to build a native mobile app for ios & android for OnCall that would let you achieve this over the next few months.
OnCall is a separate product from Incident. It's available via OSS and Cloud. Incident and OnCall work well together, or you can use either as standalone!
I'm a little curious how this will work with self hosted OnCall. Will the user need to set up their own push notification accounts for apple and Google, will it used a centralized service from Grafana, will it have a background service that polls the hosted OnCall service, or something else?
Yup, that's right - I thought IRS treated a single member LLC as a sole proprietorship for tax purposes. I guess the correct term is disregarded entity. Either way the definitions were specific to the tax status and separate to the liability definition, which is yes a LLC.
Awesome thanks. In retrospect would you have gone the registered agent route? Do you have a recommendation for an accountant? I don't have one, just moved to NYC. Also what would they charge to answer a question like this (understand you may not be able to answer the $ part)
Possibly I would have gone the registered agent account, as long as the price was close to how much it would cost to register it myself, and the registered agent was someone recommended to me personally (not found on the internet).
I've found that many registered agents will also send you a bunch of crap (official letter heads, a seal stamper, binders with your company name) and then charge you $500 more for their service vs. doing it yourself.
For NYC, I would recommend Dmitriy at www.dgatax.com. The consulting fee to sit down and talk won't be very much (I'm thinking $50-$100).
Thank you, I was thinking of just using the registered agent to allow me to publish in Albany country instead of Kings county.
According to their website (NorthWest Registered Agents), you can publish in Albany newspapers for a total of approx. $95. That would save me approx. $900.
talk to at least 2-3 accountants/CPA before you do anything. Good CPAs will always give you a free 20 min. consultant which should give you an idea of who to go with. Incorporating is not just about paperwork. It is about knowing the tricks of the business which any good CPA will know. I can recommend you talking to Allan at http://www.ratafia.com. I just fired my previous accountant and talked to him. To be fair, I have not started using his service yet but the things he discused on phone, made sense and made me realize how bad my first accountant was.
re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the timeline view. We have a lot more ideas in this area and will be investing in this.
Curious if there is specific features you'd like for postmortems?