This Dear Bureaucrat letter seems interesting as well. In response to the query, "How do I deal with this inadequate computer system?", the response is to use Shadow IT. I have strong feelings against Shadow IT, but I have equally strong feelings about government IT systems being garbage. I'm torn.
It makes the mistake of assuming, as the letter writer does, that the purpose of the foia system is to reply to requests in an accurate and timely manner, rather than to bury them in red tape.
https://www.federaltimes.com/opinions/2019/04/18/dear-bureau...