I know that AI is a pile of buzzwords, but.... is this something we could train AI to do reasonably well? A flow like "click button and highlight conversation start/end" and it picks out the relevant messages and tries to generate a set of takeaways? (and allows user to edit them before saving).
AI (or some primitive concept of...) could be useful in some aspect, perhaps for sugggesting tags or categories the information looks like it could belong to. Actually extracting the "facts and takeaways" sounds very hard but then I'm not a linguist so maybe there are methods.
